F.A.Q.
mobilesports1
Frequently asked questions
- Who do I contact if I have a general question or problems downloading?
- How do I sign up for Mobilesports?
- How do I know if my Mobile Phone is compatible?
- How do I know if WAP and Mobile Internet are working on my phone?
- How much does the service cost?
- How do I know if my bets has been placed?
- What happens if I received an error message when placing a bet?
- What if I forget my Username or Password?
- Is the service only available in the UK? How do I access MobileSports when abroad?
- How do I access my Betting account, Transactions, Deposit and Withdraw money?
- How can I update my details or subscribe to a new service?
- I have downloaded one of the Mobile Sports Java applications. Were I can find it on my phone?
- Why my phone keeps asking me to allow an internet connection when I use a Mobile Sports application?
- What happens if a new version of a Mobile Sports application comes up?
- How can I unsubscribe from a Mobile Sports service?
- How does it work?
Who do I contact if I have a
general question or problems downloading?
Contact our customer service via e-mail at
support@mobilesports1.com. All queries will be responded to promptly.
How do I sign up for
Mobilesports?
Send and SMS to
07781486110
(or
+4477811486110 from outside the UK, normal SMS costs
apply) containing 'MSLINFO' - if you
want to subscribe to the Mobile Sports Information Service - and 'SJBET'
- if you want to subscribe to the Stan James Mobile Betting Service, or go to
the subscription
page and you will be guided through the simple steps to load the
applications on your mobile device.
How do I know if my Mobile
Phone is compatible?
Visit our supported mobiles page, where you
will find various pictures of phones that are compatible. Please be aware that
your phone maybe compatible without being shown. Normally, Java and Internet compatible phones with a bigger color screen are supported. If unsure, please
e-mail us at support@mobilesports1.com.
How do I know if WAP and Mobile Internet are working on my phone?
View the Services menu (for Nokia phones) or Internet menu (for other phones) and open your operator's main page bookmark (e.g. Orange or Vodafone Live). If you are on Vondafone and you can access the Vodafone Live service, or, if you are on T-Mobile and you can access t-zones, you are already setup. If you cannot access any WAP or Internet page, you are probably not subscribed to the WAP service or you do not have the correct setting on your phone. You can get your WAP and Internet working on your phone by contacting your network provider, who can assist you in setting up the phone.
How much does the service cost?
To access all our bookmakers and place bets is
FREE. For the Sports Information
package we charge £4.99 per month, payable by credit card or premium number SMS
(UK only). You will also pay the network operator the data transfer charges,
while using the Mobile Sports applications. Please contact your network
operator for information and tarifs.
How do I know if my bets has
been
placed?
Once you have placed your bet, you will receive a bet confirmation receipt. To
avoid any disputes please take note of the receipt number. You may also check
with your settle bets category in your account section if you mislay the above.
What happens if I received an
error message when placing a bet?
If you do not receive a confirmation message you will know your bet has not
been placed. The message will usually tell you the reason why the bet was
rejected: you didn't have sufficient funds in your account, you exceeded the
stake allowed for the selection, the event you are betting for is off, or you
have network or GSM signal problems.
If the problem continues, please contact support@mobilesports1.com
or your Bookmaker at their customer services number.
What if I forget my Username or
Password?
For your Bookmakers' accounts, the bookmaker will supply a new one at their
contact address. If you forget your account details to access the
My Account section of these sites, please follow the link "forgot my
username/password"' from the login page and your details will be provided to you
by SMS.
Is the service only available
in the UK? How do I access MobileSports when abroad?
As long as your mobile phone has coverage of GPRS, CDMA, GSM within the
country you're in, you can use the MobileSports service.
If the country you are visiting can provide a "roaming" service for your phone,
then you can connect through GPRS (You will need to arrange this with your UK
network provider before traveling).
You can connect via CSD directly to your network provider's gateway, but as
this will involve an international call, it will be expensive.
You can also connect via CSD in the country you are visiting. You will need to
contact a network/CSD provider within the host country.
Your network provider will advise you which options are available to you.
How do I access my Betting
account, Transactions, Deposit and Withdraw money?
Within every account section of your bookmaker's account on your mobile phone
you will be able to access all of these sections. You will have to re-enter
your password for security reasons when you withdraw or deposit money. You can
also access these options via the internet by entering your bookmaker's account
username and password.
How can I update my details or
subscribe to a new service?
Follow the My Account on the top
bar of this page. You can change your details, subscribe to a new service, or
update your application via SMS.
I have downloaded one of the
Mobile Sports Java applications. Where can I find it on my phone?
You can find the downloaded application in the Java applications menu. Please consult your phone user
manual for more information.
Why does my phone keep asking me
to allow an internet connection when I use a Mobile Sports application?
As a security measure, you are asked permission to connect to the internet from a Java application. You
can set your phone to perform this check only when starting the midlet. Please
consult you phone user manual for more information. For example, on
Nokia 6600
you can do that by going in Menu->Manager, select the application,
press Options and, under the Connectivity Options, select 'Ask first time'.
What happens if a new version
of a Mobile Sports application comes up?
You will receive a message from Mobile Sports with easy-to-follow instructions to download the new
version.
How can I unsubscribe from a
Mobile Sports service?
Please contact us quoting your username or mobile phone number and we
will process your request straight away.
FOR THE TECHNICALLY MINDED - Mobile Sports delivers sports content using its
unique technology which combines well-established industry standards like XML,
XSL, SSL and HTML with home-grown techniques for implementing "push" web
updates. Our system works by having:
- Latest, up to date, sports content
- Many information sources
- Live text and voice commentaries
- Real-time delivery over a limited waveband link
- Clients with low specification PDAs, with limited computation and display power
- Secure access to multiple bookmakers - to open accounts, see odds and place bets
- Security, reliability, scalability
We provide our solution by integrating many information sources/feeds with bookmaker data, using XML as a business language, creating dynamic web content optimized for the mobile phone display, and adding real-time "push" update support for this content.
Our truly remarkable server side technology - based on the latest .NET technology - stores and manipulates all the data and provides the user requested rich content. The server technology is backed by an innovatory client side J2ME technology.